FAQ

What is the pistachio spread made of?

Our pistachio spread is made from high-quality pistachios sourced from Sicily Italy, carefully selected for their rich and nutty flavour. We use only natural ingredients, without any artificial flavours or additives, to ensure a delicious and wholesome experience.

How do I eat the pistachio spread?

Our pistachio spread is incredibly versatile and can be enjoyed in various ways. You can lather it over toast, crepes, pancakes or any pastries or desserts of your choice. It can also be used as a filling for cakes, cookies, cheesecakes or even as a topping for ice cream.  Get creative and explore the endless possibilities!

What is your return policy?

We have a no return policy, however if the item is damaged we can refund, replace or even provide store credit. Please refer to our refund policy for more details.

Can I return perishable goods?

Unfortunately, we cannot accept returns for perishable goods such as food products, including our pistachio spread. Due to safety and hygiene reasons, we are unable to process returns for items that can spoil or expire. However, if you have any issues with your order, please contact us, and we will do our best to resolve the problem.

How long does it take to receive my order?

The delivery time depends on your location and the shipping method you choose during checkout. We strive to process and ship orders as quickly as possible. Once your order is shipped, you will receive a tracking number to monitor its progress. Please refer to our shipping policy for estimated delivery times.

What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or providing a refund. Please refer to our refund policy for more information on how to initiate a return.

Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified. Therefore, it is important to reach out to us promptly.

How can I contact customer support?

If you have any further questions, concerns, or need assistance, you can contact our customer support team at sales@pistachioparadise.com.au. We are here to help and will respond to your inquiries as quickly as possible.